How We Supercharged Haus of Cars with AutoLeap

This is a shoutout to our tech partner, AutoLeap. When I founded Haus of Cars in 2015, my goal was to create a place where car enthusiasts could trust their vehicles would receive top-tier care. Today, we’ve grown to become a leading name for German auto repair services in Burnaby, BC. We offer everything from complete mechanical maintenance to high-end detailing and restoration, and we’re happy to say AutoLeap is the backbone of our day-to-day operations. 

AutoLeap has been instrumental in our growth over the years. Their platform has streamlined our processes, from booking appointments to managing customer information and tracking detailed service histories. This allows us to focus on what we do best – providing exceptional service and care to each car that comes through our doors. 

Challenges We Faced at Haus of Cars 

Even with our dedication to top-quality service, managing the repair shop can be tedious. We juggled multiple software systems for sales, auto parts procurement, and marketing while manually reaching out to all our customers for follow-ups and ongoing promotions. This was incredibly time-consuming and inefficient. 

How Partnering with AutoLeap Transformed Our Business 

We integrated AutoLeap, an all-in-one, cloud-based shop management software, to tackle these challenges. This switch brought transformative changes across multiple aspects of our business.

All-In-One Solution 

Before AutoLeap, I juggled multiple software systems for sales, auto parts procurement, and marketing. AutoLeap’s integrated platform changed that, allowing me to manage everything from a single system. This seamless integration has eliminated switching between different software systems, enhancing our operational efficiency. 

Enhanced Customer Service 

The improvements in customer service have been profound. With AutoLeap, we can now engage with clients directly through texts, follow-ups, and proactive outreach. These enhanced communication tools have fostered stronger relationships and improved customer satisfaction. 

Efficient Parts Ordering 

Ordering parts for live, ever-changing work orders used to be a time-consuming task. With AutoLeap, I can swiftly manage transactions with our six wholesale parts suppliers and two major wholesale tire suppliers. This feature has enhanced our ability to send quick quotations and streamline the entire ordering process. Overall, our operational speed and efficiency have increased tenfold, and we can now compare the highest-quality, most affordable, and fastest parts options. 

Streamlined Bookkeeping 

Integrating QuickBooks has significantly improved our financial management. This seamless connection has enabled better tracking of transactions and financial health, ensuring more accurate and timely bookkeeping. 

Continuous Improvement and Feedback 

One of the aspects we value the most about AutoLeap is its responsiveness to user feedback. As a small business owner focused on growth and adaptation, I appreciate how AutoLeap evolves to meet our changing business needs. It is committed to meeting and exceeding our expectations by providing user-requested features and updates that improve our experience with ongoing use. 

Building a Strong Online Presence 

Having a strong digital footprint in today’s competitive market is crucial. This led us to partner with AutoLeap to re-design and re-launch our website. The online platform helps us reach a broader audience in our locality and drive more business to our shop. Clients can book online appointments and learn more about our services in detail. This addition has increased online bookings and broadened our customer base so those needing our services can schedule with us quickly and conveniently.

Elevating Customer Experience with AutoLeap 

Integrating AutoLeap’s management software has marked a significant turning point for Haus of Cars. With AutoLeap’s support, we can offer an even better customer experience at excellent quality, speed, and efficiency. 

I’m incredibly proud of what we’ve achieved at Haus of Cars and excited about the future. With the support of partners like AutoLeap, we’ll continue to embrace technological innovations and deliver the exceptional service our customers have come to expect. 

Joseph Hays
Owner, Haus of Cars